FAQ Inxmail New Xperience

You do not need to save your changes. All changes are automatically saved for you.

Exception –  Containers: For the time being, you still need to actively save changes when working in the Containers navigation item.

Style sets, containers, mailings, and templates are permanently deleted. You cannot restore it. You can restore users via the "Deleted users" tab if you are a rights manager.

As a simple rule of thumb, you can assume that Inxmail New Xperience supports all browser versions from the last 24 months. With Safari, we support all versions that Apple also supports. For Firefox, we support the latest Extended Support Release version (= ESR version).

Specifically, Inxmail New Xperience supports the following browser versions (and newer):

• Mozilla Firefox ESR 102 (June 2022)

• Google Chrome 90 (April 2021)

• Apple Safari 16 (September 2022)

• Microsoft Edge 90 (April 2021)

Inxmail New Xperience is available in English and German. You can change the display language in your personal profile, which you can access via the header navigation.

We recommend that you work with the standard headings and body texts that your team has stored in the "Text" tab of your style set. This is the only way to achieve a consistent look for your mailings based on your corporate design.

Create new text formats in the "Text" tab of your style set if the existing headings and body text are not sufficient.

As an exception, free formatting is also possible. You can find them in the text editing tools of your mailing if you scroll all the way down in the drop-down list of standard headlines and body texts.

You can only choose from colors that you have already created in the "Colors & Fonts" tab inside your style set.

In IBM/Lotus Notes the button border and button background color will not be shown. If you know that many of your recipients work with Lotus Notes, we recommend that you:

• Make sure that the font color of your buttons differs from the background color of your container or mailing. This way, the clickable text will still be visible even if the button background is not displayed.

• As an alternative, you can work with images as buttons: Create your image buttons outside of Inxmail New Xperience and link them to your landing page.

Rounded corners

The GMX, Web.de, and IBM Lotus Notes email clients do not support rounded corners. Your buttons will be displayed as square buttons in these email clients.

You can copy/paste (Unicode) symbols from other applications. In Windows, you also have the emojis from the emoji keyboard to choose from. To do this, press Windows + .

You can enter HTML tags in the text elements of your mailings. Check the preview to see if the HTML tags are correctly read out.

For security reason, only the following HTML tags are permitted in your mailings:

<a> is not allowed: For security reasons, you cannot insert the <a> tag in order to add hyperlinks via HTML code. Use the text tools to insert hyperlinks.

Iframes are also not allowed in Inxmail New Xperience.

No. JavaScript and other scripts are not permitted for security reasons. If you opt to add scripts despite this, they will not be executed.

In the style set, you define the colors and fonts for your mailing. Click here to find out how to define your own style sets in order to integrate your corporate design into mailings.

Check to make sure that your style set has been approved.

Any changes made to style sets will not appear in the mailing until you apply the style set draft to the linked mailings.

What if I'd like to add a container to your mailing, but the standard containers are not what I need?

Then create your own custom containers and use them in your mailing.

In the style set, you define the colors and fonts for your mailing. Click here to find out how to define your own style sets in order to integrate your corporate design into mailings.

You can only choose from colors that you have already created in the "Colors & Fonts" tab inside your style set.

You can only choose from fonts that you have already created in the "Colors & Fonts" tab inside your style set.

Currently, only the following standard fonts are available: Arial, Georgia, Comic Sans MS, Courier New, Impact, Palatino Linotype, Tahoma, Times New Roman, Trebuchet MS, and Verdana.

Want to use your own web fonts? Contact your Inxmail representative or Care-Consulting@inxmail.de if you are not happy with the fonts available and you would like to insert your own web fonts. In any case, when integrating web fonts, you must ensure that your web font is used in compliance with the GDPR.

Cross-Origin Resource Sharing (CORS) required: Note that you must set up CORS on your domain if you host fonts on your on servers.

Cross-Origin Resource Sharing (CORS) allows you to explicitly share fonts and other files that you host on your own servers for using them in XNEW or XPRO.

If images or fonts that you host on your own servers do not load in your mailing or dynamic web page, it is often because CORS is required but has not been set up. Talk to your administrator to set up CORS for Inxmail.

All changes to a style set are made in draft mode. You decide when you want to approve the style set draft or apply changes to the linked mailings.

To solve this problem, you can duplicate the approved style set and replace the style set currently used in the relevant mailing. After you are done, you can apply the changes you made to the style set to all other mailings.

Containers are like small articles or layout templates from which you can build your mailing. It is best to start working with the standard Inxmail containers. If the Inxmail containers are not enough for you, you can also create your own containers.

Containers consist of elements such as texts, images, or buttons. To learn how to select your entire mailing, a container, or an element, see the article Settings: Mailing, container, element.

Containers consist of elements. An element can be an image element, a text element, or a button element.

To learn how to select your entire mailing, a container, or an element, see the article Settings: Mailing, container, element.

If you've worked with sectional cuts, you have to make sure that you delete your cuts in the right order. Learn more.

If you've worked with sectional cuts, you have to make sure that you delete your cuts in the right order. Learn more.

Are you suddenly unable to set any further cuts? Or is your container not working like it normally does? In most cases, that's because you are using the wrong tool.

Standard containers are available in Inxmail New Xperience from the start. They can be used in standard situations like text-only containers, image-only containers, and typical articles displayed in an online shop newsletter.

Create custom containers so that you can position images and texts anywhere in your mailing.

You can upload image files (.gif, .jpg, .png, .svg) and .pdf files to use in your mailing. Animated .gifs are also possible.