Inbox & bounces

Use the "Inbox & bounces" navigation item in the "Reporting" section to view and filter your bounces and inbox replies.

Step by step

  1. Open the “Inbox & bounces” navigation item in the "Reporting" section.

    You'll need the Use the "Inbox & bounces" navigation item rights package in the "Inbox & bounces" section. Talk to your rights manager if you do not have this right.

  2. Filter

    Inxmail automatically classifies the messages in your inbox into categories.

    Click the filter and select one or more of the following categories:

    Category

    Meaning

    Examples
    Hard bounce

    • The email could not be delivered due to a permanent error.

    • Typo in the email address

    • Account no longer exists
    Soft bounce

    • The email could not be delivered due to a temporary error.

    • Delivery will be retried once the temporary error has been resolved.

    • Mailbox full
    Autoresponder

    • An automatic response was received.

    • The original mailing was delivered successfully.

    • Out-of-office reply
    Abuse

    • A reply was received that contains offensive language or threats.

    		 -
    Unknown

    • An automatically generated message that can’t be assigned to any other category (e.g. "Hard bounce" or "Autoresponder").

    		 -
    Response

    • A manual reply that can’t be assigned to any other category (e.g. "Abuse").

    -
    Spam

    • A message was received that was classified as spam.

    The previous subcategories for "Spam" and "Autoresponder" from Inxmail Professional no longer apply.

    In Newsletter & Campaigns there is now only one category for each of these types. All corresponding messages are grouped under "Spam" or "Autoresponder" – regardless of the technical return path.

    The reason we used to have two separate subcategories for each (“Spam” and “Autoresponder”) in Inxmail Professional is that mail servers don’t always handle these types of replies the same way. As a result, they may end up in different technical return paths or inboxes.

    • Return-Path / Envelope-From: Used for automated responses

    • Reply-To or From: Used for manual replies

    However, these headers are set on the mail server side and can’t be influenced by Inxmail. They also have no practical impact for you as a user. That’s why we’ve simplified the categorization in the "Inbox & bounces" navigation item in Newsletters & campaigns.

    Reference: For more technical information regarding autoresponder behavior, see RFC 3834.

  3. Sort

    You can also sort the table view as usual – for example, by received date.

  4. Click Load more to show additional bounces and replies.

  • You have viewed your bounces and inbox replies.