Create unsubscription form (customizable)

Here we show you how to design and customize your unsubscription form in detail.

Looking for a quicker solution? Instead, use the quick unsubscription form.

Step by step

  1. Open the "Forms" navigation item.

  2. Switch to the "Unsubscription" tab

  3. Click New unsubscription form.

  4. Click "Use form editor".

  5. Give your form a meaningful name.

  6. Enter the width and height of your form in pixels.

  7. Select a style set.

  8. Click Create.

  9. Structure

    Build the structure of your form. The functionality is the same as in the container editor.

    • Move your cursor from the left or right over the container area to set a vertical cut.

    • Move your cursor from the top or bottom over the container area to set a horizontal cut.

    Switch tool

    When working with splits, you have four tools available.

    Switch between tools to move or delete splits, or set partial splits that do not span the full width or height of the layout.

    1. Set cut tool icon

      Set split is the default and most important tool. Use it to create a split that spans the entire width or entire height of the layout.

    2. Set sectional cut tool icon

      You cannot split a full-width or full-height split after it has been set. So make sure to choose the correct tool before adding the split.

      • Click the Set partial split tool to add a split that only applies to the current column or row (1)

      • Click the Set split tool to add a full-width or full-height split (2)

    3. Move cut tool icon

      Switch to the Move tool to subsequently move a split.

      Work pixel perfect

      If you want to specify a pixel-perfect split position, You can enter the exact value in the Move tool.

    4. Delete cut tool icon

      Switch to the Delete tool to delete a cut.

      Delete sectional splits first

      • First delete all sectional splits which are subordinate to another split

      • You can now delete the splits that served as boundaries for the sectional splits (2).

    Is your editor not working as it should? Are you suddenly unable to set any further splits? Or is the editor not working like it normally does? In most cases, that's because you are using the wrong tool.

  10. Layout

    In this step, you define where each form element should be placed. Drag and drop the desired form element to where you want it to appear in the form.

    The available form elements and their functions are explained in the next step: Content.

    Content & function come later: In the "Layout" workflow step, you're only defining the structure. In the next workflow step, "Content," add text and field functions.

  11. Content

    In the "Content" workflow step, you can enter the content of the unsubscription form and configure fields.

    No list selection or assignment required: Unlike with a subscription form, you do not need to select a list for an unsubscription form. Inxmail uses the mailing from which your contact opens the unsubscription form to determine which list the contact should be unsubscribed from.

    What form fields are available in the element settings?

    You can use the following form elements:

    Field

    Description
    Text

    Add one or more free text elements to your form.

    • Text formatting: Click into the text field and apply text styles from your style set.

    • Hyperlinks: Insert links using the text tools, e.g. to your privacy policy.

    • Design: Make sure the correct form element is highlighted in turquoise, then go to the element settings. The most relevant areas here are "Spacing & borders" and "Styling" (for buttons).
    Image Drag & drop images from the Media panel into your form.
    Friendly Captcha

    Use Friendly Captcha or Google reCAPTCHA to protect your form from bot activity.

    • Add Friendly Captcha as a form element.

    • Or configure Google ReCaptcha in the form settings. To do this, first remove the "Friendly Captcha" element from your form.

    Approval required: If you wish to use Google reCAPTCHA, we require your company’s approval to include Google Ireland Limited as a subprocessor. You can send us the completed for this purpose. If you are a partner customer, get in touch with your Inxmail partner. If the Google reCAPTCHA setting is displayed, approval has already been granted and you can use the function directly.

    Background: Unlike Friendly Captcha, Google reCAPTCHA does not have a visible form element.
    Unsubscription button By clicking the unsubscription button, your recipients unsubscribe.
    Separator Use the divider as a visual separator. Adjust its design in the Element settings panel.
    Clear content Drag the "Clear content" element onto an existing form element to empty that section.

    Why are there no input fields? You do not need to request any contact data in the unsubscription form. Therefore, no input fields, checkboxes, or radio buttons are available here. Functions for editing recipient data will be available in a future release as part of profile management.

    You can add the "Unsubscription button" and "Friendly Captcha" form fields only once per form.

  12. Messages

    Here you specify which message is displayed after unsubscription.

    Select the text field to change the suggested text. The text editor you are already familiar with from newsletter creation then opens.

    For example, you can confirm here that the unsubscription was successful.

  13. All set? Click Approve.

  14. Configure the embed settings, then click Publish.

  • You have created and published your unsubscribe form.

Your recipients can view and complete the unsubscribe form online as soon as you embed it in your website using an iframe.

Next steps

  • Prepare your form for embedding: Preview the form, define the form path, and specify the domains that are allowed to access it.

  • Set up your subscription and unsubscription process.

  • Go to your content management system and embed your unsubscription form into your website using an iframe.