Store list-unsubscribe header or list-help header (Inxmail Commerce)

In Inxmail Commerce, it is mandatory that you store a List-Unsubscribe header as an unsubscribe option. In the case of purely transactional mails, you must store either a List-Unsubscribe header or a List-Help header.

Step by step

  1. Open the Space settings > List-help header.

  2. Enter a list-help header.

  3. Click Save.

  • You have stored a list-help header at space level.

The list-help header at space level is pulled for all mailings for which no deviating list-help header is defined at mailing level.

You cannot store a list-unsubscribe header at the space level because the list-unsubscribe header must make it clear which mailing is be unsubscribed from.

Step by step

  1. Open the Mailing settings.

  2. Under Unsubscribe information > Mailing type, specify whether your mailing is a transaction-only mailing or a mailing with promotional content.

  3. Click Save.

  • You have stored a list-help header at mailing level.

The mailing settings have priority: If you have stored a list-help header in the Space settings and in the Mailing settings, the value at mailing level applies. You cannot enter a list-unsubscribe header at Space level because the list-unsubscribe header must be mailing-specific.

Activate error notifications. This way, you will be notified immediately in case of problems with event configuration or dispatch.

Further information