Manually marking recipients as available/unavailable

All recipients marked as ‘unavailable’ have a red indicator in front of their email address in the recipient table.

The following explains how to manually mark recipients as ‘unavailable’. Recipients can also be marked as ‘unavailable’ automatically by the system. By default, the unavailable indicator is set following one unsuccessful attempt (as a result of a hard bounce) at delivering an email to a recipient. Your Inxmail Professional administrator can, however, change when this automatic indicator is set or deactivate it completely.

By default, all recipients marked as ‘unavailable’ are automatically excluded from any mailings. However, your Inxmail Professional administrator can change this setting.

Step by step

  1. Open a recipient table.
  2. Hold down the CTRL key and select the recipients in the recipient table whom you would like to mark accordingly.

  3. Click the (Edit recipient) button and then select one of the following options:

    • To mark the selected recipients as ‘unavailable’, select Select recipient as unavailable.

    • To remove the ‘unavailable’ indicator for the selected recipients, select Select recipient as available.

      If you remove the ‘unavailable’ indicator for a recipient, the hard bounce counter is reset to zero for the recipient.

    A message box appears.

  4. Confirm the message by clicking Yes.
  • The recipients are marked accordingly in all the recipient tables.

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