Managing forwarding and exceptions

In the Brand Identity Protection feature , there is a catch-all forwarding, which means that all variations of *@subdomain.example.org will be forwarded to the forwarding address that you defined when you first set up your domain.

  • You have the option to change the forwarding address you defined during the initial setup at a later date.

  • You can also add exceptions if you do not want all emails to be sent to the catch-all forwarding address.

By using the Brand Identity Protection feature, you transfer the management of your subdomain to Inxmail. This means that you can (no longer) manage all email addresses that are on your authenticated subdomain with normal mailboxes outside of Inxmail Commerce.

The catch-all forwarding address you store here collects all replies to email addresses on your subdomain and sends them to the forwarding address. In this manner, the forwarding address acts as the default reply address for your mailings. Bounce messages will continue to be displayed in Inxmail Commerce under the sending information.

You can define exceptions if you do not want replies to certain email addresses on your subdomain to be delivered to the catch-all forwarding address.

Yes. There needs to be an actual email address connected to the forwarding address and there needs to be a real mailbox for your emails to arrive.

On the other hand, the mailboxes of the email addresses in the mailing settings do not need to be real ones. The addresses can be fictitious, because they will be sent to the forwarding address anyway.

Replies to your mailings will arrive in the inbox of your forwarding address.

Note: Get in touch with your Inxmail contact person or  if you want the replies to your mailing to be displayed in the Inbox & bounces agent.

You can only adapt a forwarding address in the manner described here in scenario 1 or scenario 2. You define a separate bounce domain in scenario 3. For this reason you do not need a forwarding address and your replies will continue to be displayed in Inxmail Commerce under the sending information.

Step by step

To edit a catch-all forwarding address later on or add exceptions to it, proceed as follows:

  1. Open the feature Brand Identity Protection.

    The overview of your domains is displayed.

  2. In the required domain, click Detail view.

  3. Scroll down to the Sender and forwarding for replies point.

    By default, the forwarding address, which you defined when you first set up your domain, is stored. If you have not stored any exceptions, all emails to your subdomain will be sent to this forwarding address, regardless of the local part of your email address (the local part of your email address is the part preceding the @ sign). )

  4. Changing the catch-all forwarding address:

    To change your catch-all forwarding address or other existing forwarding address:

    1. Click the (Edit) icon in the Actions column.

    2. Enter the new forwarding address in the Forwarding for replies field.

    3. Click (Save).

  5. Adding exceptions:

    You can also add exceptions if you do not want replies to specific email addresss to be sent to the catch-all forwarding address.

    1. Click the Add new forwarding button.

    2. Enter the desired sender address in the Sender address field, for example, management@subdomain.example.com.

    3. Enter the new forwarding address in the Forwarding for replies field, for example, management@example.com.

    4. Click (Save).

      Now (almost) all emails to your subdomain will continue to be forwarded to reply@example. With one exception: Emails to management@subdomain.example.com are forwarded to management@example.com.

  • You have set up your forwarding address and added an exception.

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